iCareTrack Privacy Statement

The iCareTrack website is operated and managed by the iCareTrack Research Team at the School of Optometry and Vision Science, UNSW Sydney, Australia (UNSW). Personal information collected by the iCareTrack Research Team (the “iCareTrack Research”) through icaretrack.com.au website (the “website”) and the incorporated i-ACT tool (“i-ACT”) is handled in accordance with the Privacy and Personal Information Protection Act 1998 (NSW) ("the Act") and information included in the HREC21098 Participant Information Sheet and Consent Form (the “PISCF”). This Privacy Statement describes the ways in which iCareTrack Research deals with personal information and other data collected through the website and i-ACT. Each reference in this Privacy Statement to ‘we’, ‘us’, and/or ‘our’ is a reference to the iCareTrack Research Team at UNSW Sydney.

This Privacy Statement and our Privacy Policy are effective as of 1 April 2022. We may need to update or change them from time to time so it is recommended that you review them at any time you are proposing to supply personal information to us. We will post an updated version of our Privacy Statement on our website if this happens.

By using this website or supplying us with your personal information, you agree to the terms of this Privacy Statement and our Privacy Policy.

What is Personal Information?

Personal Information is defined in the Act as being information or an opinion about an individual whose identity is apparent or can reasonably be ascertained from that information or opinion. Personal Information includes, for example, names, addresses, telephone numbers, email addresses, dates of birth and passport numbers.

There are circumstances in which, under the Act, information about an individual is not considered to be Personal Information, including:

• when it relates to a person who has been dead for more than 30 years; and
• when it is contained in a publicly available publication.

What Information is Being Collected?

From time to time we may collect personal information as defined under the Privacy Act through one of a number of interactions that you might typically conduct with us. This information was provided to you at the beginning of the study in the in the PISCF.

We may collect personal information from you in a number of ways, including directly from you when you provide this information to us by phone, in person, by email or when you submit personal details through our online forms or registration on the website.
The type of personal information we collect from you will depend on how you interact with us, but typically includes name, address, e-mail address, telephone numbers, and professional details (for example primary practice postcode, speciality practice area etc as outlined in PISCF). As part of the i-ACT tool, you will be asked to provide anonymised patient details.

There may be times when we ask you for personal information and you may not wish to provide it. You are not obliged to provide such information, but it may result in us being unable to provide you with the certificate for CPD hours or the gift e-vouchers as outlined in the PISCF.

We may also invite you to complete surveys or participate in interviews for research purposes and may keep a copy of your responses. You are not obliged to respond to such surveys or interviews.

Specific to the website, we may perform statistical analysis of subscriber and user activities and characteristics. For this, we may collect non-personal information, including information about your computer and browsing preferences, through the standard operation of our servers or through the use of cookies. A Cookie is a packet of data that a website puts on your computer's hard disk to identify you as a visitor to that website. This type of information does not identify any individual but is statistical data about our users’ browsing activities and patterns. The information we may collect for this may include:

• Your server address
• Your top-level domain name (for example .com, .gov, .au, .uk etc);
• The pages you accessed and the document downloaded;
• The previous site you visited; and
• The date and time of your visit to the site;
• The type of browser you are using.

If you do not want information collected through the use of cookies, you should use your browser’s cookie disabling feature. If cookies are disabled, however, certain features may not be available to you. The use of cookies allows us to enhance the functionality of the service we offer to users of the website.

The name, email address and other information will only be used for the purpose for which it was collected, and your name and email address will not be added to any mailing list by iCareTrack.

Information that you disclose in online forums or other interactive media is considered by iCareTrack and the common law to be public information and may therefore not be subject to protection under the Act.

Use and disclosure of Personal Information

Personal information provided by you to iCareTrack will be used by iCareTrack for the primary purpose for which you provided it (the iCareTrack research objectives as outlined in the PISCF) and for other secondary purposes directly related to that primary purpose. iCareTrack is not responsible for the privacy practices of websites external to iCareTrack website.

The information that is automatically collected during each visit to the website is aggregated by iCareTrack with similar logged information.

This aggregated information may be analysed and published by iCareTrack in internal reports to identify patterns of website usage and to improve and maintain the service of the website. The aggregate information may also be presented in scientific publications or presentations. Aggregated information does not identify individual users and does not include personal information.

iCareTrack will not otherwise disclose your personal information without your consent unless otherwise authorised by law. iCareTrack may disclose personal information to a third party if the disclosure is necessary to prevent or lessen a serious and imminent threat to the life or health of you or another person.

Personal information collected through the website which is no longer required by iCareTrack and which need not be retained by law will be destroyed as outlined in the PISCF.

How We Hold Personal Information

Personal information collected from you may be held and stored in hard copy or electronic format and processed in Australia, as outlined in PISCF.

We will take reasonable steps to ensure that the information will be held, used or disclosed by the recipient of the information consistently with the Australian Privacy Principles under the Privacy Act.

Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. We also take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed.

To this end, we take reasonable steps to provide a secure environment and have internal security measures in place to deal with the physical security of our premises and the personal information kept at our premises. We also have procedures in place designed to maintain a secure computer and electronic system and to make our staff aware of their obligations when dealing with personal information.

You should be aware that there are inherent risks associated with the transmission of information via the internet, and we cannot guarantee the safe and secure transmission of information to or from us unless we explicitly say so in writing for a particular interaction.

Third Party Sites

Any links on the website to other sites are provided for convenience only. We assume no responsibility or liability for the information collection and disclosure practices of any sites that a user may access through the website. We are not responsible for the content and privacy policies of other sites, and recommend that you review each site’s privacy policy.

Your Rights to Access and Correct Your Personal Information

You have a right to access your personal information held by iCareTrack. You can request access to your personal information (if any) that we keep on record, and we will provide you with access to such personal information. Please contact our Privacy Officer by the means set out below if you would like to make such a request.

We take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete, up-to-date, relevant and not misleading. If you believe any information that we keep on record is inaccurate, incomplete, out-of-date, irrelevant, or misleading, you may request that it be corrected. There is no fee for requesting access to your personal information.

We encourage you to advise when personal information you have supplied to us is no longer valid or needs updating.

Complaints

If you are concerned that there may have been some inappropriate use or disclosure or any other breach relating to the use of your personal information, we want to hear about it. All complaints we receive will be investigated under our Privacy Complaints Policy.

Access and amendment requests, complaints and other privacy enquiries should be directed to:

iCareTrack Administrator
Email: admin@icaretrack.com.au
iCareTrack Research Team
School of Optometry and Vision Sciences
UNSW Sydney | SYDNEY NSW 2052 AUSTRALIA
Telephone: +61 (02)